Sefton MBC  

Latest News - How We Are Performing

Customer Satisfaction Figures 2006/07

 

Very Well

Fairly Well

Not Very well

Not At All

-

Informed about rights?

12%
80%

39%
16%

22%
0%

16%
1%

-

 

Very Easy

Fairly Easy

Neither

Fairly Difficult

Don't Know

To Get information / advice about rights?

16%

35%

5%

22%

8%

 

Very satisfied

Fairly satisfied

Fairly Dissatisfied

Very Dissatisfied

Don't Know

Satisfied with our Service?

41%

22%

14%

7%

2%

 

Very Easy

Fairly Easy

Fairly Difficult

Very Difficult

Don't Know

Did we give you information that was easy to understand?

39%
68%

23%
32%

11%
0%

3%
0%

6%
0%

 

Very Good

Fairly Good

Fairly Poor

Very Poor

Don't Know

How informative did you find our staff/?

43%
84%

26%
4%

4%
0%

7%
0%

5%
0%

 

Yes

No

Don't Know

-

-

Did we treat you fairly?

69%

92%

7%

4%

9%

4%

-

-

 

Very Easy

Fairly Easy

Fairly Difficult

Very Difficult

-

How easy was it to make contact with Us?

41%
60%

30%
16%

9%
12%

7%
3%

-

Consumer responses in black
Business responses in red


Service standards and service levels


Trading Standards & Licensing, Sefton Council 1st Floor, Magdalen House, 30 Trinity Road, Bootle, Merseyside L20 3NJ. Telephone: 03454 04 05 06. Fax: 0151 934 4276. E. Mail: etscontact@sefton.gov.uk.