Latest News - How We Are Performing
Customer Satisfaction Figures 2006/07
|
Very Well |
Fairly Well |
Not Very well |
Not At All |
- |
Informed about rights? |
12%
80% |
39%
16% |
22%
0% |
16%
1% |
- |
|
Very Easy |
Fairly Easy |
Neither |
Fairly Difficult |
Don't Know |
To Get information / advice about rights? |
16% |
35% |
5% |
22% |
8% |
|
Very satisfied |
Fairly satisfied |
Fairly Dissatisfied |
Very Dissatisfied |
Don't Know |
Satisfied with our Service? |
41% |
22% |
14% |
7% |
2% |
|
Very Easy |
Fairly Easy |
Fairly Difficult |
Very Difficult |
Don't Know |
Did we give you information that was easy to understand? |
39%
68% |
23%
32% |
11%
0% |
3%
0% |
6%
0% |
|
Very Good |
Fairly Good |
Fairly Poor |
Very Poor |
Don't Know |
How informative did you find our staff/? |
43%
84% |
26%
4% |
4%
0% |
7%
0% |
5%
0% |
|
Yes |
No |
Don't Know |
- |
- |
Did we treat you fairly? |
69%
92% |
7%
4% |
9%
4% |
- |
- |
|
Very Easy |
Fairly Easy |
Fairly Difficult |
Very Difficult |
- |
How easy was it to make contact with Us? |
41%
60% |
30%
16% |
9%
12% |
7%
3% |
- |
Consumer responses in black
Business responses in red
Service standards and service levels
Trading Standards, Highways & Public Protection, Sefton Council, Magdalen House, 30 Trinity Road, Bootle, Merseyside L20 3NJ.
Telephone: 0808 223 1133. E. Mail: [email protected].
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